Terms & Conditions

Effective Date: April 4th, 2025

1. Introduction
These Terms and Conditions (the "Agreement") govern your use of our Application-to-Person (A2P) communication services, including SMS and MMS messaging. By using our A2P communication services, you agree to these Terms and Conditions and any updates, amendments, or additional guidelines we may issue in the future.

2. Consent to Receive Messages
By opting in to receive A2P messages from Marsters Roofing, you explicitly consent to receive automated text messages (SMS/MMS) sent by or on behalf of Marsters Roofing. These messages may include appointment reminders, scheduling details, service confirmations, or other communications related to roofing consultations or services.

• Opt-In Process: You will be required to explicitly opt in to receive A2P communications via a clear, written, and verifiable consent process (e.g., by replying with "START" or another opt-in mechanism).

• Opt-Out Option: You may withdraw your consent to receive A2P communications at any time. To opt out, you can reply to any of our A2P messages with the word “STOP” or use the designated opt-out method described in each message. Upon opting out, we will promptly stop sending you further messages.

• Frequency: You may receive messages regarding appointments, consultations, and scheduling. The frequency will vary based on your interactions with Marsters Roofing, but you can expect communications when you book or confirm appointments.

3. Message Charges and Data Rates
Message and data rates may apply to the receipt of A2P messages depending on your mobile carrier and service plan. You are responsible for any costs associated with receiving these messages. Please contact your mobile carrier for details on message rates and data charges.

4. Types of Messages
The types of messages you may receive include, but are not limited to:

• Appointment reminders

• Service confirmations and scheduling updates

• Consultation reminders and follow-up communications

5. User Responsibilities

• You must provide accurate and up-to-date contact information when opting into our A2P services.

• You are responsible for ensuring that your device is capable of receiving A2P messages.

• You must comply with all applicable laws, regulations, and carrier-specific requirements related to receiving A2P communications.

6. Compliance with Applicable Laws
Marsters Roofing adheres to all relevant local, state, and federal regulations concerning A2P messaging, including but not limited to:

• Telephone Consumer Protection Act (TCPA): We comply with the TCPA, which governs the use of automated messaging systems, including obtaining prior express written consent before sending marketing messages.

• Controlling the Assault of Non-Solicited Pornography And Marketing (CAN-SPAM) Act: We comply with the CAN-SPAM Act for any email-based communications.

• Mobile Carrier Guidelines: We ensure compliance with all guidelines established by mobile carriers to prevent message throttling or blocking.

7. Privacy and Data Protection
We respect your privacy and are committed to protecting your personal information. Your personal data will only be used in accordance with our [Privacy Policy], which can be found at [Insert Link to Privacy Policy]. By accepting these Terms and Conditions, you agree to the collection and use of your data as described in our Privacy Policy.

8. Restrictions
You agree not to use our A2P services for any unlawful or prohibited purpose, including, but not limited to:

• Sending unsolicited or spam messages

• Harassing, threatening, or defaming any individual or entity

• Violating the privacy or rights of any individual or entity

9. Limitation of Liability
To the fullest extent permitted by law, Marsters Roofing shall not be liable for any direct, indirect, incidental, special, consequential, or punitive damages arising out of or in connection with your use of our A2P services.

10. Amendments
We reserve the right to amend or update these Terms and Conditions at any time. Any changes will be communicated to you via an updated version on our website or via message notifications. Continued use of the A2P services after such changes constitutes your acceptance of the updated Terms and Conditions.

11. Contact Information
If you have any questions or concerns regarding these Terms and Conditions or our A2P services, please contact us at:

Marsters Roofing
Email: kasey@marstersroofing.com
Phone: (425) 748-8647
Website: www.marstersroofing.com