Privacy Policy

Effective Date: April 5, 2025

At Marsters Roofing, we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website, use our services, or interact with our communications, including through our A2P messaging services.

By accessing our website or using our services, you agree to the terms of this Privacy Policy. Please read it carefully.

1. Information We Collect

We collect two types of information:

• Personal Information: This is information that can be used to identify you, such as your name, phone number, email address, mailing address, and any other information you provide when you contact us or schedule a service.

• Non-Personal Information: This includes data that does not identify you personally, such as IP addresses, browser types, device information, and other anonymous data that is collected when you interact with our website.

2. How We Collect Information

We collect personal information in the following ways:

• When you fill out forms on our website (e.g., for consultations, quotes, or scheduling appointments).

• When you communicate with us through email, phone, or text messages.

• Through our A2P communication services, when you opt in for appointment reminders and updates.

• Automatically when you interact with our website through cookies or other tracking technologies.

3. How We Use Your Information

We may use the information we collect from you in the following ways:

• To Provide Services: To fulfill your requests, schedule roofing consultations, or provide customer support.

• To Communicate with You: To send appointment reminders, service updates, confirmations, or notifications related to our services.

• For Marketing and Promotions: If you opt in, we may send you promotional offers or updates about our services (though you can opt out of receiving marketing messages at any time).

• To Improve Our Services: To enhance our website, customer service, and user experience based on your feedback and behavior.

• To Comply with Legal Obligations: To comply with any applicable laws, regulations, or legal processes.

4. How We Protect Your Information

We implement a variety of security measures to maintain the safety of your personal information when you place an order or enter, submit, or access your personal information. These measures include the use of secure servers, encryption, and access controls to protect your data.

However, please be aware that no security measures are completely foolproof, and we cannot guarantee the absolute security of your information.

5. Sharing Your Information

We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information except in the following circumstances:

• Service Providers: We may share your information with trusted third-party service providers who assist us in operating our business, conducting our operations, or servicing you (e.g., text message providers, payment processors). These third parties are obligated to keep your information confidential and use it only for the purposes for which we share it with them.

• Legal Requirements: We may disclose your information when required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency).

6. Your Choices and Rights

You have the right to:

• Opt-Out of Communications: If you no longer wish to receive appointment reminders or promotional messages from us, you can reply with "STOP" to any A2P message, or contact us directly at kasey@marstersroofing.com.

• Access and Correct Your Information: You may request access to the personal information we hold about you and ask for it to be corrected or updated.

• Delete Your Information: You can request that we delete the personal information we hold about you, subject to certain legal exceptions.

• Withdraw Consent: If we process your data based on your consent, you may withdraw your consent at any time, though this may affect our ability to provide certain services.

To exercise these rights, please contact us at the information below.

7. Cookies and Tracking Technologies

We may use cookies and similar technologies to enhance your experience on our website. These tools help us remember your preferences, analyze trends, and improve the functionality of our site. You can set your browser to refuse cookies or alert you when cookies are being sent, but some parts of the website may not function properly without them.

8. Third-Party Links

Our website may contain links to third-party websites that are not operated by us. We are not responsible for the content or privacy practices of third-party sites. We encourage you to review the privacy policies of any external websites you visit.

9. Children’s Privacy

Our services are not intended for children under the age of 13, and we do not knowingly collect or solicit personal information from children under 13. If we learn that we have inadvertently collected personal information from a child under the age of 13, we will take steps to delete such information as soon as possible.

10. Updates to This Privacy Policy

We may update this Privacy Policy from time to time. When we do, we will post the updated policy on this page and change the "Effective Date" at the top of the policy. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.

11. Contact Us

If you have any questions or concerns about this Privacy Policy or our practices, please contact us at:

Marsters Roofing
Email: kasey@marstersroofing.com
Phone: (425) 748-8647
Website: www.marstersroofing.com